Just to let you know what happened to us in August, I booked a retun trip Portsmouth - Le Havre with LD £149 + 20 extra for club class seats, same as we did last year, last year my car broke down so could not make the return crossing, OK they charged us £10 to alter the booking.
This year I could not make the return trip on the booked date, I needed a couple of extra days in France, so phoned them and was told
£70 to change the booking, I had no choice so went with it hoping I had heard the French girl wrong, my bank statement came in a couple of days ago they have charged me £80, I sent them a snoty email this morning asking what they were playing at to be told sorry it should have been £70 they will refund the £10, I went straight back to them and asked why £70, I was told £10 for changing the booking and £60 the differants in the return journey, so the return journey cost me £134.75, same boat same ports same time, just two days later, what a rip off, I have been back to them again, they are not interested they have an answer for every question you ask, I have told them I will not use them again.
The first email I had from them was utter rubbish the second not much better, YOU HAVE BEEN WARNED.
How can they do this, there seems to be no control over anything thses days.